At DABA Machine, we stand behind the quality of our equipment and are committed to customer satisfaction. However, due to the nature of large-scale industrial machinery, we apply the following return policy:

1. General Terms

   • All orders are considered final once confirmed and production has begun. Returns or cancellations for reasons unrelated to product quality will not be accepted.

2. Eligible Returns

   • Returns are only accepted if the machine is found to have major manufacturing defects or severe transport damage upon delivery.

   • Any return request must be submitted in writing within 15 days of receipt, along with supporting evidence (photos, videos, or inspection reports).

3. Process & Costs

   • Our technical team will review the case to determine eligibility.

   • If approved, the return must be shipped back in its original packaging.

   • Return shipping, insurance, and related costs are the buyer’s responsibility unless the defect is confirmed to be caused by DABA Machine.

4. Alternative Solutions

   • In most cases, we will resolve issues through spare part replacement, repair services, or technical support, rather than a full machine return.

5. Exclusions

   • Returns will not be accepted for damage caused by improper installation, misuse, lack of maintenance, or use of non-original spare parts.

   • Customized machines are non-returnable.